Frequently asked questions, without the usual runaround.

Most orders are dispatched on our standard UK schedule and usually arrive within 3 to 5 working days, depending on the item mix and destination.

Yes. Once your order is confirmed and prepared for dispatch, your account area is updated and tracking details are shared as soon as a courier reference is available.

We deliver across the UK. Some postcodes may have surcharges or slightly different lead times, especially for bulky items or specialist delivery zones.

Log in to your account and open a returns and support chat for the order as soon as possible. Photos help us resolve damaged-item cases much faster.

Visit the returns page, sign in, and open a returns and support chat from your account dashboard. Choose the relevant order and send the return reason there.

Yes, provided the request is made within the stated return window and the item remains in resalable condition with all original packaging where possible.

Refunds are usually processed after the returned item reaches our facility and passes inspection. Timing can vary slightly depending on your original payment method.

Yes. If stock is available and the issue qualifies, we can arrange a replacement rather than a refund, especially for damaged, faulty, or incorrect items.

You can sign in with Google or with email and password. Email accounts use Supabase verification and password recovery, so you may be asked to verify your email before first sign-in.

Use the forgot-password page and we’ll send you a secure reset link. Once you open it, you can choose a new password and return to sign in normally.

Recent orders can take a short time to sync, especially if they were placed just before you created or verified your account. If it still doesn’t appear, contact support with your order number.

For order issues, returns, replacements, and account help, the fastest route is your account support chat. For general enquiries, you can still use the contact page or email Support.jeezmart@gmail.com.