Privacy Policy

Who We Are

JeezMart operates this website. Our business address is Unit 2, 40-44 Kilbirnie Street, Glasgow, Scotland, G5 8HX. You can contact us at Support.jeezmart@gmail.com or by phone on +44 7365 656538.

Personal Data We Collect

Depending on how you use JeezMart, we may collect:

• Name, email address, phone number, billing address, and shipping address.
• Order details, product selections, delivery details, payment status, and transaction references.
• Account login data, verification status, password reset records, and role/account type.
• Support chat messages, attachments, return requests, reviews, and customer service notes.
• Technical data such as IP address, device/browser information, cookies, local storage, and security logs.

Why We Use Personal Data

• To create and manage customer, guest, and trade accounts.
• To process orders, payments, delivery, dispatch, tracking, returns, refunds, and customer support.
• To prevent fraud, protect accounts, secure the website, and investigate abuse.
• To meet legal, tax, accounting, record keeping, and dispute resolution obligations.
• To improve the website, product range, customer service, and operational workflows.
• To send marketing only where legally permitted or where consent has been given.

Lawful Bases

We use personal data where it is needed for a contract with you, where we have a legal obligation, where we have a legitimate interest such as running and securing the business, or where consent is required, such as for certain marketing or optional cookies.

Payments

Card payments are handled by Stripe. JeezMart does not store full card numbers. We may store payment status, transaction references, fraud checks, and refund references needed to manage orders and disputes.

Service Providers

We use trusted service providers and processors to operate the website, including:

• Supabase for database, storage, authentication-related services, and support data storage.
• Stripe for payments, payment status, refunds, and related fraud/security checks.
• Brevo and Resend for transactional emails such as order, dispatch, verification, and reset messages.
• Vercel for website hosting and deployment.
• Delivery and shipping partners, including Evri where applicable.
• Google OAuth where customers choose to sign in using Google.

International Transfers

Some of our service providers process personal data outside the United Kingdom. Where transfers outside the UK occur, we rely on transfer mechanisms recognised under UK data protection law, such as adequacy regulations or standard contractual clauses incorporated into our agreements with those providers. You can request more information about the safeguards in place by contacting us.

How Long We Keep Data

We keep account and order records for as long as needed for customer service, legal, accounting, fraud prevention, and dispute purposes. Support messages and attachments are kept as needed to resolve issues and protect the business. Marketing preferences are kept until you unsubscribe or withdraw consent.

Your Rights

You may have rights to access, correct, delete, restrict, object to, or transfer your personal data, and to withdraw consent where processing is based on consent. You can also complain to the UK Information Commissioner's Office. The Information Commissioner's Office (ICO) is the UK supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

Children

This website is not intended for children under 16. If you believe a child has provided personal data, contact us so we can review and take appropriate action.

Privacy Requests

For privacy questions or rights requests, contact Support.jeezmart@gmail.com.

ICO Registration

JeezMart is registered with the Information Commissioner's Office. [ICO Registration Number: ZXXXXXXXX]

Note: The client must fill this in with their actual number from ico.org.uk/registration.